Checkout finished but personalization did not open
Open the order from the same browser and email you used at checkout. In demo mode no real charge is made, but the demo order still needs to complete before personalization unlocks.
Help with your playable gift
Support
Most issues can be solved without losing your personalization. Keep your order email or gift link nearby and start with the guide below.
A photo will not upload or process
Use a clear, well-lit image in a common format. For face-based games, choose a front-facing photo with the face unobstructed. Keep the page open while processing finishes.
The gift link does not play correctly
Try the current version of Chrome, Safari, Firefox, or Edge, turn off battery-saving mode, and reload once. Include the game name and device when reporting a repeatable problem.
A published link was shared too widely
Treat gift links as shareable. If a link contains personal content that should be removed, request help promptly and include the full gift link so it can be identified.
Still need help?
Include the order email or gift link, game name, device and browser, and the step where the problem occurred. Never send your password or full payment-card details.
Email support@gamecraft.invalid